DSL Industrial Computing - Support
Industrial Computing Support You Can Rely On
At DSL Industrial Computing, we provide responsive, expert support throughout the lifetime of your industrial computer. From pre-sales advice to post-installation troubleshooting, our experienced technical team is here to minimise downtime and keep your systems operating reliably.
Every system is backed by our industry-leading 5-year warranty, giving you long-term peace of mind.
5 Year Warranty
UK Based
30+ years experience
Contact Technical Support
If you need assistance with an industrial PC, panel PC, embedded system or custom build, contact our support team directly:
Phone: 01462 374102
Email: [email protected]
Support Hours: Mon-Fri, business hours
To help us resolve your enquiry quickly, please prepare:
- Product model number
- Serial number
- Description of the issue
- Any error messages or indicators
How Our Support Works
DSL support is designed to solve your issue as efficiently as possible:
- Initial Diagnosis: Our support team will work with you by phone or email to understand the problem and walk through common checks, reducing downtime.
- Further Investigation: If the issue persists, it will be escalated to our in-house engineering team for deeper analysis.
- Remote Resolutions: In most cases, faults can be resolved remotely without returning the product.
- Return Authorisation (RMA): If the fault cannot be resolved remotely and the product requires return, we will issue an RMA number and instructions.
Self-Help Technical FAQs
Before submitting a support request, you may find a solution in our dedicated technical FAQ section.
Our FAQs cover common technical queries, configuration guidance and troubleshooting advice to help you resolve issues quickly.
Return Material Authorisation (RMA) Process
If your product requires inspection or repair, our Return Material Authorisation (RMA) process ensures returns are handled efficiently and without unnecessary delay.
Products must not be returned without an authorised RMA number. Any items received without prior approval may be delayed in processing.
How to Start an RMA
To begin the process, please complete our fault reporting form:
Submit an RMA / Report a Fault:
https://www.dsl-industrialcomputing.co.uk/report-a-fault/
Once submitted:
- Our team will review the details provided
- You will receive confirmation and an RMA number (if required)
- Full return instructions will be issued
Before Returning Your Product
- Contact support before sending any item back
- Ensure an RMA number has been issued
- Package the product securely, ideally in its original packaging or appropriate protective materials
- Clearly mark the RMA number on the shipment
Turnaround Time
Typical turnaround from receipt is 1–2 weeks for inspection and repair.
If specialist components or external repair services are required, this may extend to 2–4 weeks.
Our structured RMA process is designed to minimise downtime and ensure your industrial computing equipment is returned to service as quickly as possible.
Five-Year Warranty - Built to Last
All DSL industrial computers are supplied with a minimum 5-year warranty against defects in materials and workmanship under normal operating conditions. This extended warranty is uncommon within the industrial computing sector and reflects our confidence in the quality, reliability and long lifecycle design of our systems.
Our warranty is underpinned by:
- Industrial-grade component selection
- Rigorous build and testing standards
- Long-term product availability and lifecycle planning
What the Warranty Covers
The warranty covers manufacturing faults arising during normal use, provided the system has been installed, operated and maintained in accordance with guidance.
The warranty does not cover:
- Misuse or accidental damage
- Unauthorised modification
- External electrical or power-related damage
- Improper installation
Where an issue falls outside warranty terms, we will always advise on practical repair options.
Reporting a Warranty Issue
Products identified as faulty on delivery must be reported within 7 days of receipt, in line with our published policies.
For full warranty terms, please refer to:
Our aim is simple: to supply industrial computing systems built to last, backed by clear, dependable long-term support.
Pre-Sales Technical Advice
Planning a new deployment or unsure which system suits your environment?
Our team provides technical guidance before purchase to ensure the right specification for your application, including:
- Environmental considerations
- Processing and storage requirements
- Connectivity and expansion needs
- Long-term availability planning
Contact us to discuss your requirements.
Frequently Asked Questions
Yes. Products must be returned with a valid RMA number to avoid processing delays.
Yes. Our technical sales and engineering team can advise on product selection and configuration to suit your application.
Yes. Pre- and post-sale support is provided free of charge as part of our service commitment.
Need More Help?
If your issue isn’t resolved via online support or FAQs, please:
With over 35 years of experience in industrial computing, DSL combines long product lifecycles with dependable UK-based technical support.
Our aim is simple:
Deliver reliable systems and provide clear, practical support whenever you need it.
Client Testimonials
Contact Us to talk about your requirements.
