Report a Fault – RMA Fault Form

If you have identified a fault with your DSL industrial computing system that cannot be resolved through technical support or our FAQs, please complete the form below to request a Return Material Authorisation (RMA).

Products must not be returned without an authorised RMA number.

Not sure if you need to submit a fault report? Visit our Support Page or Technical FAQs first, many issues can be resolved without a return.

Before You Submit Your Fault Report

To ensure a fast and accurate resolution, please complete the form as fully as possible. Too much information is better than too little. Before submitting, make sure you include:

Correct product model and serial number (essential for tracking and warranty validation)
Full system configuration
A clear and detailed fault description
When and how the issue first occurred
Any error messages, codes or LED indicators observed
Environmental factors, if relevant
All troubleshooting steps already undertaken

Descriptions such as “Does not work” or “Faulty” are insufficient and may delay diagnosis. The more detailed the information provided, the more efficiently our technical team can assess and resolve the issue.

Fault Reporting Form

What Happens After Submission

Once the completed form has been received and processed:

Our technical team will review the information provided
You will be contacted directly
If a return is required, an RMA number will be allocated

Only once an RMA number has been issued should the product be returned.

Returning Your Product

When returning equipment:

The supplied RMA number must accompany the Delivery Note and be clearly visible on the outside of the packaging
The product must be returned in similar static-dissipative packaging to that in which it was originally supplied
All serial numbers must remain intact, failure to do so may void the warranty
Please include all cables, memory, and any relevant hardware or software used with the system to ensure efficient diagnosis and repair
You are strongly advised to obtain proof of delivery

Failure to comply with packaging and identification requirements may delay processing and could invalidate warranty coverage.

Turnaround and Charges

Typical turnaround time is 1–2 weeks from receipt. If specialist parts or external repair services are required, this may extend to 2–4 weeks.

If a product is returned and no fault is found, a charge of £95 will be levied.

Warranty Reminder

Products identified as faulty on delivery must be reported within 7 days of receipt in accordance with our warranty terms and delivery policy.

For guidance on everyday issues and troubleshooting, first visit our Technical FAQs before submitting a fault report.

Need Help with This Form?

If you have any questions or need help with your report, contact our support team:

Phone: 01462 374102
Email: [email protected]

Our technical specialists are here to guide you through the process and help you get the fastest resolution possible.