DSL Industrial Computing

Industrial computing
Industrial computing

Frequently Asked Questions (FAQs)

Welcome to the DSL Industrial Computing FAQ page.

Below you’ll find answers to commonly asked technical and specification questions about our industrial computing products, along with helpful guidance to support your project.

If you can’t find the answer you need here, please contact our support team or visit our Support page for more options including direct technical assistance and fault reporting.

FAQ’s

Common Specifications

IP is an acronym for “Ingress protection”. Our most common level of protection, IP65, offers protection against dust and low-pressure water projected from a nozzle against the enclosure from any direction. Please see our IP ratings guide for further details. All products featuring IP rated connectors are provided with mating connectors and cables.

AT mode dictates that when power is applied to the unit, it will automatically power up and not require manual pressing of any power switch. ATX mode defines the opposite. Most DSL products are AT mode by default, ask your representative if you are unsure.

Each type has a slightly different alloy composition, with the primary differences listed below:

304: 18-20% chromium and 8-10% nickel.

316: 16-18% chromium, 10-14% nickel and 2-3% molybdenum.

Due to the addition of molybdenum, corrosion resistance is increased against chlorides such as salt water, de-icing salts and chlorine-based cleaning products.

Consequently, 316 stainless steel is recommended for marine applications and food processing environments where heavier cleaning (involving chlorine-based solutions) is involved.

Assembled Products (Panel PCs, Industrial/Embedded BOX PCs)

Never use a brush to clean the screen as this will damage the membrane. With a soft cloth and warm water gently wipe. If this doesn’t work then try using an organic cleaning solvent, one that doesn’t contain chlorine, such as acetone or methyl alcohol. Finally, rinse with water and dry wipe to avoid stains.
Try inserting a USB mouse and reinstall the touchscreen drivers/software and run through the calibration process. Please contact your DSL Account Manager if help is required to ascertain the correct drivers.
The Intel chipset as standard switches the primary graphics channel to internal LVDS by default if no VGA is attached during booting, once the system boots press CTRL + ALT+ F1 to switch the graphics back to the VGA output.

Plug the HDD into any Windows PC.

Click Start, All Programs, (Right Click) This PC and click Manage.

Click Storage, then Disk Management.

A message should pop up and ask ‘Do you want to initialise new disk’, click yes and choose MBR (not GPT) option. If not, locate the Disk in the bottom half of the screen.

Format the disk as NTFS

Mark the partition as ACTIVE (right click on the disk, click ‘Mark partition as active’).

You can now use the ‘Recovery Disc’ provided by DSL with all systems to install Windows.

To enable the Industrial PC to have a power button as you’d have on your desktop PC, use the green connector supplied to attach a momentary switch.

Go into ‘Control Panel’, ‘Power Options’ and ‘System Settings’ to define what the switch will do when activated – sleep (soft shutdown), turn the unit off (hard shutdown) or on.

**Please note:- The switch is not supplied as standard on all units. Ask your DSL account manager to confirm availability.

Single Board Computers

Such boards are designed for educational or hobbyist applications and often carry a warning similar to the below. For this reason, it can be dangerous to employ such a unit in an embedded application that requires longevity and continuity of supply.

‘We do not encourage the use of the board that we manufacture in commercial products. We are not able to schedule parts and arrange for production for orders that we cannot see. Meeting demand is difficult as a result.

In addition, we will make revisions to the board as we find necessary, and we will not continue to make older revisions. This can result in supply and compatibility issues for those using them in a product.’

Check the correct input voltage is applied to the terminal block and your power supply has sufficient wattage to provide the necessary current. Ensure you are measuring voltage at the terminal block, NOT the power supply, due to degradation of voltage through wires.

If the screen was not purchased via DSL, it is likely that you will need a custom BIOS to achieve functionality.

Check the manual for the SBC, selection will either be determined via a jumper or a BIOS setting.

Either the CPU module has a critical hardware failure or the built in MTBF counter has elapsed, enabling you to replace the unit once it has surpassed its traditional MTBF figure – for ultimate reliability.

All the internal I/O mappings are standard 16-bit address line.
Yes, it supports PXE version 2.0 and RPL, the size is 32KB and use INT 18 or INT 19.
See our easy guide here.
Yes, 40 GPIO pins are provided for general usage in the system. The output level is 3.3V and input tolerance is 5V.
See our easy guide here.
See our easy guide to enabling here and using it here.
See our easy guide here.

Still Have Questions?

If your question isn’t addressed here, our technical support team is ready to assist.
You can reach us by phone, email, or through our dedicated Support page. We provide advice on product selection, troubleshooting, and warranty queries to help you get the most from your industrial computing solutions.

Visit our Support page for more options including:

  • Fault reporting and RMA submission
  • Warranty guidance and repair process
  • Pre-sales and technical advice

Our aim is to make it easy for you to get expert help when you need it.

Visit the Support Page

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